Privacy Policy

Introduction

Banana Boat Rentals ("we," "us," or "our"), operated by SystemsF1RST LLC, provides boat rental services on Lake Travis in Austin, Texas. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, mobile applications, and services, including our SMS/text messaging program.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, mobile phone number, and mailing address
• Booking Information: Rental dates, boat preferences, party size, occasion details, and payment information
• SMS/Text Messaging Data: Your mobile phone number when you opt in to receive text messages from us
• Account Information: Username, password, and profile details when you create an account
• Communications: Records of your correspondence with us, including customer support inquiries

How We Use Your Information

We use the information we collect to:

• Process and confirm boat rental bookings
• Send booking confirmations, reminders, and service updates via email and SMS
• Communicate with you about your reservations and account
• Provide customer support and respond to inquiries
• Send follow-up communications regarding your boat rental inquiry
• Improve our services and website experience
• Comply with legal obligations and enforce our terms

SMS/Text Messaging Program

When you provide your mobile phone number and consent to receive text messages from Banana Boat Rentals, you may receive SMS messages related to:

• Booking confirmations and reservation details
• Appointment and rental reminders
• Lead follow-up communications regarding your inquiry
• Service updates and important notifications

Message Frequency: Message frequency varies depending on your interactions with our services. You may receive approximately 2-8 messages per booking cycle.

Message and Data Rates: Standard message and data rates may apply. Check with your wireless carrier for details regarding your specific plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Your opt-out request will be processed within 24 hours. After opting out, you will receive one final confirmation message and no further texts will be sent.

Help: For assistance with our SMS program, reply HELP to any message, call us at (512) 515-9625, or email us through our contact page.

Carriers Supported: Our SMS program is compatible with all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Sharing of Information

We do not sell your personal information to third parties. Your mobile phone number and SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. We may share your information only with:

• Service providers who assist in delivering our services (e.g., payment processors, SMS delivery providers)
• Law enforcement or government agencies when required by law
• Professional advisors such as lawyers and accountants as needed

Third-party service providers who process SMS messages on our behalf are contractually required to protect your data and use it only for the purpose of delivering our messages.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, secure storage practices, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Your mobile phone number will be retained for the duration of your subscription to our SMS program. Upon opting out or upon request, your SMS-related information will be removed from our active messaging lists within 24 hours.

Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of SMS messages at any time by replying STOP
• Request information about the data we hold about you
• Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at (512) 515-9625 or through our contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact Banana Boat Rentals:

• Phone: (512) 515-9625
• Business: SystemsF1RST LLC
• Location: Austin, TX
• Website: Contact Form